Our Return Policy
We guarantee your satisfaction with any purchase from istreamcom.com. If you are not completely satisfied with your purchase, you may return it to us, within 30 days of the delivery date (according to tracking information). A 20% restocking fee will be deducted from the refund amount. Items that appear to have been used extensively before returning and also orders shipped to destinations outside of the contiguous 48 states may be subjected to extra fees or may not be considered for our normal return policy.
If you would like to return an item to iStream, please call or email us to request an RMA number. Returns not accompanied by an RMA number will not be processed. You must request an RMA number within 30 days upon delivery of your item (according to tracking information). You will have 15 days from the RMA number issuance for us to receive the returned item. Otherwise your return will not be processed.
You have the choice of requesting that your refund be processed as a credit memo, credit card refund, or check.